Customer Service

Improving your Customer Service Skills

You can learn how to be successful in your first 90 days in customer services

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Who is this course for?

If you are starting your first customer service job and want make the best start in your first 90 days then LET'S-BEGIN Customer Service will help you understand the key tasks and skills involved in your new job.

Features

  • Rapid learning through the combined use of audio, text, imagery and computer animation
  • Flexibility to pause, bookmark and resume the course at any time
  • Store points and make notes as you go along for personalised training
Trolley - Bulk purchasing available

Bulk purchasing / licencing available

If you are a company, university, school or an individual who wish to purchase multiple training courses or programmes please contact us before you order, we will be happy to discuss terms.


Headphones - Learn anywhere

Learn anywhere

With every LET'S-BEGIN training course you will get a free stand alone audio only version compatible with all MP3 players.

After this course you will have learnt:

  • 3 key points to meet expectations in your new customer service job
  • How to work with your manager - 8 ways for a good start
  • The principles of good team work
  • 6 ways to create a good first impression with colleagues
  • How Human Resources can help you
  • What is customer service and 10 key components of excellent customer service
  • Customers' first impressions and how the right attitude is vital to success
  • The importance of effective listening and 5 key components
  • How to use two different types of questions to be effective in customer interactions
  • 5 key aspects of follow-up to achieve customer service excellence
  • Information Technology - a 9 point guide
  • Communication skills - inside your team
  • Time management and meeting deadlines
  • 8 interpersonal skills to help you in meetings, on the phone or using email
  • How to solve complaints and boost customer loyalty
  • The 3 rules of excellent telephone customer service
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LET'S-BEGIN accepted methods of payment
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